Contact Us

• If you have any questions about your order or inquiries feel free reach out to us:

Email: contact@maisonnile.com
WhatsApp: 01010079733
Instagram: @maisonnile

• We typically respond within 24–48 business hours.

Cairo, Egypt.

Shipping Information

• Orders are processed and shipped within 3–6 business days.

• Please make sure your desired size & delivery location are correct before placing your order.

• Friday & Saturday are non-business days.

• Sale items are considered final sale & are not eligible for returns or refunds. Size exchanges are allowed, subject to availability.

Thank you for your patience.

Return Policy

• We accept returns within 48 hours of receipt. Items must be unused, in their original condition, and in their original packaging.

• Sale items are considered to final sale and are not eligible for returns or refunds, as they are offered at special prices to clear remaining stock. Size exchanges are welcome, subject to availability.

• If your item arrives defective in any way, please contact us and we’ll be happy to assist.

• Return requests are processed within 3–6 business days.

• Please note that 120 EGP will be deducted from the refunded amount to cover shipping and handling costs.

To request a return, please contact us at:

Email: contact@maisonnile.com
Instagram: maisonnile
WhatsApp: +201010079733

Exchange Policy

• We offer replacements for items that are damaged or incorrect, provided the issue is reported within 48 hours of receiving the order.

• Sale items are considered final sale and are not eligible for returns or refunds. Size exchanges are allowed only, subject to availability.

•Exchange requests are processed within 3–6 business days.

• A 120 EGP exchange fee applies, covering handling and shipping

• To request an exchange, please contact us at

Email: contact@maisonnile.com
Instagram: maisonnile
WhatsApp: +201010079733